Samsung Galaxy Note7 recall includes 26 burn, 55 property damage reports

by Fredrick Graves September 17, 2016, 0:47

Samsung's ongoing Galaxy Note7 woes are perfectly timed for Apple, say tech experts, as the eagerly-anticipated iPhone 7 hits the market Friday.

Samsung has already voluntarily recalled the devices, but the U.S. Consumer Product Safety Commission is stepping in with a formal recall.

USA safety regulators announced a formal recall of Samsung's Galaxy Note 7 smartphone Thursday after a spate of fires led to injuries and property damage - along with a global marketing headache for the South Korean tech giant.

The debacle initially began a few weeks after the launch of the device, when some users reported that the device had overheated, caught fire, or even exploded.

Before the recall could be announced, the commission needed to wait for a special government approval required to ship the defective phones back to Samsung.

You can ask for a replacement or a full refund.

One of the worst periods in Samsung's history is nearly at an end with reports suggesting that the company has isolated the problem which made some Note 7 smartphones explode.

Below is a video message from Tim Baxter in which he apologizes to consumers for the defective Galaxy Note 7 units and assures the public that the battery cell issue has been resolved.

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The U.S. recall announcement comes three days after Canada issued a similar recall of almost 22,000 Galaxy Note 7 devices and two days after Mexico issued a recall for almost 15,000 of the devices sold through AT&T, Telefonica Movistar and Liverpool. In some cases, it prompted a phenomenon known as "thermal runway", in which the battery creates so much heat that it ultimately burns or explodes, he said.

Today, the recall looks anything but smooth.

The CPSC-approved exchange program specifies a number of options for Galaxy Note 7 owners.

Samsung Electronics Co yesterday said it would resume selling its Galaxy Note 7 smartphones to South Korean customers from September 28, as it rushes to complete a costly recall and salvage second-half sales for the device.

For more detail on the recall, head to the link below.

"I'm not mad, but it's a little bit aggravating to have to go through the recall", said Philip Montgomery, a retiree in Ft.

If so, consumers can take the device back to Samsung or to the phone carrier that sold it. A man also suffered third-degree burns because of a Galaxy S7 edge unit's explosion and is now pursuing Samsung in court.

The agency is advising affected consumers to power down their phones and return them to wherever they bought them.

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