South Korea asks Samsung to extend Galaxy Note 7 refund

by Fredrick Graves September 23, 2016, 0:50

Samsung began its exchange programme earlier this week, offering consumers who had already bought a Galaxy Note 7 the chance to swap it for a new one. Samsung also announces that the new Samsung Galaxy Note 7 devices will only be available in most stores until September 21 and that users may ask for a different device or a refund instead. The commission website said consumers can get a refund or a new replacement device and it did not say if there is a deadline for getting a refund.

A new Note7 will receive a software update that displays a green battery indicator to differentiate it from a recalled model, according to Samsung. As part of the recall, Samsung said it received 92 reports of batteries overheating in the US alone, including 26 reports of burns and 55 incidents involving property damage, among them fires in cars and a garage.

Sprint customers can grab a brand new Galaxy Note 7 by paying $0 down and then $35.42 per month in 24 monthly installments. In that regard, Samsung has just issued a software update, pushed out via cell providers, that will let Note7 owners know whether or not they have a phone with an "affected" battery. "Sprint is encouraging customers still using an old Samsung Galaxy Note 7 to schedule an appointment starting 9/21 to pick up their replacement device". Samsung expects replacement Note 7s to be available by Wednesday. She was unable to say how many Note 7 buyers sought refunds, but said "the vast majority" received a different Samsung phone as a replacement.

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There are many, of course, who have dealt with no issues whatsoever with the recall process, which only makes it more infuriating for those whose efforts have been met with inexplicable hurdles.

The company said in a statement, the problem was caused by a battery malfunction. Based on reports, Samsung received 92 reports regarding the batteries overheating in the USA with 55 reports of property damage and 26 reports of burns from fires. "It appears that consumers are not active in seeking an exchange or a refund".

S. Korea orders battery safety measures for Samsung Note 7 was posted in Sci-Tech of TheNews International - https://www.thenews.com.pk on September 22, 2016 and was last updated on September 22, 2016.

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