Heathrow named Best Airport in Western Europe

by Noah Mcgee March 16, 2017, 0:39
Heathrow named Best Airport in Western Europe

Heathrow was presented with the two important titles at the 2017 Skytrax World Airport Awards ceremony held in Amsterdam last night.

With more than 5,000 visitors attending the first day alone - including CEOs, architects, airport and airline executives, suppliers and key decision makers from across the world - Passenger Terminal Expo provided the flawless setting for the prestigious award announcements. In the overall best airport category, HKIA, while still the world's most profitable, finished fifth - identical to last year - while Singapore's Changi Airport retained top honours for the fourth straight year, finishing ahead of Tokyo Haneda, Seoul Incheon, and Munich.

Recently, the airport was adjudged as the "World's Second Best Airport" in the "Over 40 million" category as well as in the Asia-Pacific region according to the ASQ Survey 2017 conducted by the Airports Council International (ACI). Among the service and product key performance indicators include travellers' satisfaction during check-ins, arrivals, transfers, shopping, security and immigration through to departure at the gate.

BIAL receiving the Skytrax award in Paris on Tuesday.

The Singapore global airport clinched the top spot this year ahead of Tokyo's Haneda airport, South Korea's Incheon worldwide Airport, the Munich Airport in Germany and the Hong Kong global Airport.

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Edward Plaisted, CEO of Skytrax said: "To win this prestigious award for the sixth time in just seven years is a great achievement for Fairmont Vancouver Airport".

Vancouver Airport Authority spokeswoman Tess Messmer told Business in Vancouver in an email that she believes that the award showcases the strength of the Canadian airport system.

The Skytrax World Airport Survey is widely regarded as the quality benchmark for the world airport industry.

Research firm SkyTrax has named Singapore Airport "World's Best Airport" for a fifth consecutive year over regional rival Hong Kong. "This accomplishment demonstrates the exceptional work and commitment to excellence in customer service consistently shown by our close to 2,000 employees and speaks to the truly unique passenger experience at Billy Bishop Airport".

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